Cubical wars Lecture presented by CDRC of Missoula, October 10, 2016 10 am - 2 pm. Learn and enhance your listening skills so that you can become a better communicator, and reduce conflict in your workplace. Whether the conflict is between co-workers, customers or public members you can master basic techniques to reframe requests, paraphrase for better understanding and evaluate your own personal style. Presenter: Theresa L. Doty, CM